Rey Living Group ("we", "us", "our") provides short-let property management, marketing and booking services for holiday accommodation in the UK, via our website www.reylivinggroup.com (the "Website") and directly with guests and property owners. This Privacy Policy explains how we collect, use, store and protect personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Rey Living Group is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us:
Contact details, such as your name, email address, postal address and phone number, when you make an enquiry, book a property, or contact us
Booking information, including check-in/check-out dates, number of guests, and special requests
Payment information, processed securely via our payment providers, when you pay a deposit, booking fee or invoice
Property owner details, including property address, ownership documents and bank details, if you list a property with us for management
Correspondence and any other information you choose to share with us, for example in emails, phone calls or through contact forms
2.2 Information We Collect Automatically
Technical data such as IP address, browser type, device information and operating system
Usage data, such as pages viewed, time spent on the Website, and referring pages, collected via cookies and similar technologies
Location data, where you search for properties in a specific area
2.3 Information from Third Parties
Booking platforms and channel managers we use to list properties (for example, major short-let and holiday-letting websites)
Payment processors and fraud-prevention services
Publicly available sources, where relevant to property ownership or guest verification
3. How We Use Your Information
We use your personal data to:
Process and manage bookings, including communicating with you before, during and after your stay
Provide property management services to owners, including maintenance coordination, housekeeping and pricing
Handle payments, invoicing and refunds
Respond to enquiries and provide customer support, including our 24/7 guest communication service
Send booking confirmations, updates and important service notices
Improve our Website, services and guest experience
Send marketing communications where you have consented, and you may opt out at any time
Comply with our legal, tax and regulatory obligations
Prevent fraud and protect the security of our guests, owners and business
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
Contract: to take steps prior to, and to perform, a booking or property management agreement with you
Legitimate interests: to operate and improve our business, communicate with guests and owners, and prevent fraud
Consent: for marketing communications and non-essential cookies, which you may withdraw at any time
Legal obligation: to comply with tax, accounting and other regulatory requirements
5. Sharing Your Information
We may share your personal data with:
Property owners, where necessary to manage a booking on their property
Housekeeping, maintenance, linen hire and other trusted service providers who support our operations
Booking and listing platforms through which your reservation was made
Payment processors, to handle transactions securely
Professional advisers, such as accountants or solicitors, where necessary
Regulators or law enforcement, where required by law
We do not sell your personal data to third parties.
6. International Transfers
Some of our service providers (for example, booking platforms or cloud software) may process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreement or adequacy regulations.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. Booking and financial records are typically retained for at least six years in line with UK tax and accounting obligations. Enquiry data that does not result in a booking is retained for a shorter period.
8. Cookies
Our Website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Website (for example, when searching for properties or checking availability). You can control cookies through your browser settings; disabling certain cookies may affect Website functionality.
9. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data, in certain circumstances
Object to or restrict certain processing
Request data portability
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at info@reylivinggroup.com.
10. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Payment details are processed through secure, PCI-compliant payment providers and are not stored on our systems.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from children. Where a booking includes children as guests, we only process the minimum information necessary (such as first name and age) to arrange the stay.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised ‘last updated’ date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
