These Terms and Conditions ("Terms") govern your use of the website www.reylivinggroup.com (the "Website") and the booking, property management and related services provided by Rey Living Group ("we", "us", "our"). By using our Website, making a booking, or engaging us to manage your property, you agree to be bound by these Terms.
Rey Living Group provides short-let property management, marketing, pricing and booking services, including listing managed properties on our own Website and on third-party booking platforms.
Bookings may be made through our Website, by phone, by email, or via a third-party booking platform on which one of our managed properties is listed. A booking is only confirmed once we have issued written confirmation and, where applicable, received the required deposit or payment.
Prices are shown at the time of booking and may include a security deposit, cleaning fee, or other charges as specified for the property. Full payment terms will be confirmed at the time of booking. We reserve the right to correct any pricing errors prior to confirming a booking.
Cancellation and amendment terms vary by property and will be set out in your booking confirmation. Unless otherwise stated, deposits and payments may be non-refundable in the event of a late cancellation, no-show, or early departure. We recommend guests take out appropriate travel insurance.
Check-in and check-out times will be confirmed prior to arrival. Early check-in or late check-out may be available on request and may incur an additional charge, subject to availability.
By booking a property through us, you agree to:
We reserve the right to charge your payment method, or retain part or all of a security deposit, for any damage, excessive cleaning, or breach of house rules.
If you engage Rey Living Group to manage your property, the specific scope of our services (which may include marketing, guest communication, housekeeping, linen hire, maintenance coordination and pricing management) will be set out in a separate management agreement. These Terms apply in addition to, and do not replace, the terms of that agreement. In the event of any conflict, the management agreement will take precedence.
We reserve the right to cancel or refuse a booking, or to remove a guest from a property, where:
Where we cancel a confirmed booking through no fault of the guest, we will offer a suitable alternative property where possible, or a full refund of amounts paid for the affected stay.
You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party. All content on the Website, including text, images and branding, is owned by or licensed to us and may not be reproduced without our permission.
Rey Living Group acts as a property manager and booking intermediary. While we take reasonable care in selecting and managing properties, we do not guarantee that a property will be free from all defects. We are not liable for indirect or consequential losses, or for circumstances beyond our reasonable control, including but not limited to adverse weather, utility failures, or acts of third parties. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or for any other liability that cannot be excluded under English law.
If you have a concern before or during your stay, please contact us as soon as possible so we can try to resolve it promptly, using the contact details above. Any complaint after your stay should be submitted in writing within a reasonable time of departure.
Where a booking is made via a third-party platform (for example, a major holiday-letting or short-let booking website), that platform’s own terms and conditions will also apply to your booking, in addition to these Terms.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. The version in force at the time of your booking or use of the Website will apply. Continued use of our Website or services after changes are posted constitutes acceptance of the updated Terms.
For any questions about these Terms and Conditions, please contact us: